Contact Us & Support

Get in touch with Wishes

Have a question about your order, customized hamper, or scheduled delivery? Reach out to our dedicated care team via WhatsApp or email.

Chat on WhatsApp

Instant Support · Written Chat

WhatsApp Care

+92 346 6177551 · Instant replies for orders, delivery status & hamper advice

Send Email

Inquiries & Corporate

Email Support

info@wishes.pk · Formal inquiries, bulk gifting & documentation within 12–24h

Send us a message

Fill out the form below and our care team will get back to you within 12–24 hours.

Transparency & Resolution

Complaints Handling Mechanism

We take customer satisfaction seriously. If you encounter any issue with your order or delivery, our transparent dispute process ensures swift support:

WhatsApp Chat & Email Only: We operate strictly on written channels (no direct telephone calls) so every handwritten card message, scheduled timing, and surprise instruction is preserved in writing with 100% precision.

How to reach out

Email us at info@wishes.pk or WhatsApp +92 346 6177551 with your Order # and a brief note.

Swift Timelines

• Initial acknowledgment: Within 12–24 hours.
• Final resolution / remedy: Within 24–48 hours.

Broken or Wrong Delivery Guarantee

For wrong or broken deliveries, share photos within 12–24 hours of arrival for an immediate free replacement or prompt full refund.

Support HoursMonday – Sunday, 9:00 AM – 10:00 PM PKT. Inquiries submitted outside these hours are prioritized the next morning.

Registered Office (Online Operations only — no walk-ins)Hamza Plaza, G1 Block, Johar Town, Lahore

Online gifting platform & fulfillment studio · Direct online dispatch only.