Wishes specializes in curated floral arrangements, custom artisanal bakery items, curated gift hampers, greeting stationery, and keepsakes. Because fresh flowers and foliage are natural perishable products subject to seasonal and daily market availability:

• Stem shades, petal counts, and bloom openness may naturally vary from reference photography.
• In the rare event of stem unsuitability, our florists may substitute an equal or higher-value stem while strictly maintaining the aesthetic, color scheme, and value of the arrangement.
• Artisanal cakes and bakery items are prepared fresh to order by certified partner bakeries according to dietary descriptions on product listings.

All prices on Wishes are quoted in Pakistani Rupees (PKR / Rs) and include applicable product taxes. Wishes operates on a strictly 100% prepaid model to guarantee seamless surprise gifting without awkward cash collections from your recipient.

We prioritize discretion and joy in every delivery:

• Lahore Orders: Handled by our dedicated gifting couriers, offering same-day 24-hour delivery or delivery on your chosen scheduled date.
• Nationwide Pakistan: Packed in protective luxury shipping boxes and dispatched within 24 hours via express couriers (e.g. TCS, Leopards, Trax), typically arriving in 2–4 business days.
• Surprise Secrecy Mode: Senders may instruct couriers to call the sender on arrival rather than the recipient, keeping the gift a true surprise until the moment of handover.

As detailed in our Shipping & Cancellation Policy:

• Same-Day Orders: Because fresh floral stems are cut and artisanal cakes are baked immediately upon payment confirmation, cancellation is not permitted for same-day parcels.
• Advance Scheduled Orders: May be canceled up until order dispatch by contacting customer care.
• Damaged or Incorrect Items: If an item arrives broken, defective, or incorrect, report it with unboxing photos within 12–24 hours of delivery. We will issue an immediate free replacement or process a full refund within 5 to 7 business days via Safepay.

To the fullest extent permitted by law, Wishes shall not be liable for indirect, incidental, or consequential damages resulting from courier transit delays caused by force majeure events (such as severe weather, civil unrest, or nationwide transit strikes). Our total liability for any claim shall not exceed the purchase amount paid for the affected order.

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Lahore, Pakistan.